The module adds a professional ticket system on your site, which includes different useful features described below.

The features list:

1. When somebody contacts site's administrator using a module's contact form a new ticket is created automatically. It's available for admin in module's admin panel.
2. Admin may easily reply the ticket in comments block. In this case user will receive a notification via email which includes the admin's answer and uses default Dolphin's email template.
3. Resolved tickets can be closed by admin or completely removed. If ticket was closed it will be moved in a separate list. It helps admin to organize his work with tickets.
4. Customer has to ways to reply the ticket:
   1. He may do it directly from his personal email box. In this case he needs to insert a special code in the body of the answer or simply reply the message. The ticket's unique code is provided in the notification message which is sent from the site after the ticket was answered by administrator.
   2. He may login into your site, go to "My Tickets" page (My Account menu -> My Tickets item), select necessary ticket and reply it via comments area. The same as administrator did.
5. Automatic ticket creation. If somebody sends a message to the email address associated with Contact Premium module the ticket will be automatically created.
6. One more useful feature related to "Automatic ticket creation" is autojoin of unknown inquirer. When ticket was autimatically created the module will try to find a profile by email and/or name to assign the ticket to. If the profile cannot be found then the system may create a new one. In this case customer will receive his login/password in notification message. The feature can be turned off in module's settings.

New in version 1.1

1. New "Answered" status was added.
2. Tickets' browsing was improved in user and admin ends. Now 'awaiting', 'answered' and 'closed' browsing pages are available for both admin and member.
3. Now common member may close his own ticket if it's needed.

Note! You need to have "mailparse" PHP library installed on your server. You may check whether it's intalled or not via admin panel -> tools -> host tools -> PHP Info tab.

You may test our mods, plug-ins and modules on our demo sites http://www.dolphin71.aqbsoft.com, http://www.dolphin70.aqbsoft.com and http://www.dolphin61.aqbsoft.com And if you have some questions feel free to ask.